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Quality and Safety

Clinical incident management: how close is a close call?

This program will enable clinical leaders to increase their skill and knowledge of the Clinical Incident Management and Implementation Standard CIMIS. RCNA endorsed.


Clinical quality improvement methods
Learn to effectively plan, implement and review quality improvement projects in the workplace. RACGP accreditedRCNA endorsed.

Customer focused healthcare

This course explores the notion of customers in health, how patient centred care has evolved - and will continue to evolve in the future. RACGP accredited. RCNA endorsed.


Dealing with death: Coronial management - Update 2009
Dealing with death is a daunting time for all clinicians including junior medical officers. As a JMO, the law requires you to make two key decisions following a patients death; 'Can I complete a Cause of death certificate?' and 'Is this death reportable to the Coroner?' Can you confidently make these decisions. No? - then this education is designed for you.

Ensuring Correct Patient, Correct Site and Side, Correct Procedure (3Cs)
Serious patient harm is statistically rare, however most clinicians agree that even one adverse event is one event too many. To eliminate the chance of such events occurring, Queensland Health has mandated a simple, four-step protocol to guide that encompasses all invasive procedures. All employees and visiting clinicians must comply with this protocol. Find out why, when and how in this short program, delivered in 15 minute units.

Evidence in action

Optimise clinical outcomes through evidence-based practice. RACGP accreditedRCNA endorsed.


Falls prevention and falls injury prevention for doctors and pharmacists
Not all falls in hospital are preventable, but some are. Doctors and pharmacists play a key role in falls prevention.
This 30 minute program contains practical tips, access to key resources and a case study to allow you to apply your knowledge.

Falls prevention and falls injury prevention for nurses
As a nurse, you can influence whether a patient falls or not. This program is designed to help you use your influence and incorporate fundamentals of falls prevention into your daily practice. It highlights how to identify patients at risk, how to document and plan an intervention strategy and how to manage patients accordingly. RCNA endorsed

Introduction to quality and safety in healthcare

This course unravels the terms 'quality' and 'safety' for clinicians and reveals the underpinning principles.  Improve your understanding of how to apply key processes within quality and safety. RACGP accredited. RCNA endorsed.


Patient safety principles and practice
Understanding human error and complex systems is crucial for ensuring patient safety.  This course will explore these factors and provide you with the ability to lead a workplace that prevents and manages risk.  RACGP accreditedRCNA endorsed.

Pressure ulcer prevention and management for nurses
No one wants to see a patient develop a pressure ulcer. Nurses often witness how debilitating a pressure ulcer can be. Prevention of pressure ulcers relies on sound professional judgment and minimising patient exposure to pressure ulcer risk factors. Learn how to integrate key strategies of pressure ulcer prevention and management into daily practice. Expert online lectures, interactive case studies and activities are all delivered in 15 minute units to suit your working day. RCNA endorsed.

Statistical process control and clinical improvement 3: Control chart tool kits

Expand your knowledge on p-charts, funnel plots and CUSUM charts, and learn how to safely practice statistical process control and potential risk points (4.5 hours).  RCNA endorsed.


Using measurement to improve healthcare
This course examines the why, what and how of information collection, and equips clinicians and managers with effective methods of analysing healthcare data to help improve the quality of their practice. RACGP accredited. RCNA endorsed.