Position Statement in Relation to Privacy and the Use of Personal Information

Queensland Health Clinician Development Education Service (CDES) and its contracted delivery agent, is committed to protection of the privacy of your personal information and conducts its business in accordance with the Australian Government's National Privacy Principles.

This statement provides information on the following matters.

• disclosure of information to third parties
  
• the personal information which we collect
  
• how to access and update your information
  
• how we use this information
  
• security of this information
  

Disclosure of information to/from third parties

We will not disclose your personal information to any third party unless you have expressly authorised us to do so.

We will not use information that you have provided to third parties unless the third party has gained your express permission to provide it to us.

The information we collect

We collect

• information provided by you at the time of your enrolment into an education program, including your name, gender, date of birth, professional classification, position title, organisation, postcode, telephone number, email address, primary professional affiliation, user name and password; CPD Reference Number(s) if applicable
  
• session log information (i.e. date and time of your use of the service and hits on pages) from Queensland Health CDES and portals and related services, including your visit to these portals;
  
• cookies (information sent to your computer hard drive to store information about your preferences in relation to our web site); and
  
• details of education units undertaken/completed.
  

How to access and update your personal information

You may view your personal information dataset via the Administration facility on the Queensland Health CDES website. Access to this area is password-controlled. The contact detail fields of this dataset can be edited by you to correct inaccuracies or reflect changes.

You may request details of the information that we hold about you by email to the Queensland Health CDES Customer Support Team (cdp@medeserv.com.au). We will forward the information by return email which may be re-submitted to us with alterations/deletions etc.

How we use this information

We use Enrolment Information

• to control access to services;
  
• register participation in and completion of education units, workshops, etc;
  
• In conjunction with the session log data, to provided de-identified, aggregated information to our internal service evaluation, quality improvement and education product development project teams to better meet our users needs
  
• in conjunction with session log data, to provide de-identified, aggregated information to third parties on service usage by professional classification and geography;
  
• to send you our electronic newsletter which advises you about our education programs and related service news, if you have subscribed.
  

We use Session Log Information

• to analyse demand for our services and understand usage patterns to help design services which better meet our users' needs; and
  
• to provide de-identified, aggregated information to third parties on service usage by professional classification and geography.
  

We may use cookies to enable you to specify your unique preferences and to control your access and authenticated education session.

At your option, we may provide information about education units undertaken/completed to your Reference Body to update your CPD record.

Security of your personal information

All personal information is stored in a database on our secure server. We maintain the secure server to prevent unauthorised external access to your personal information.

Internally to Queensland Health CDES, access to the database is restricted to authorised persons only, who are responsible for updating the database, providing user support and assembling aggregated reports.

Whilst we strive to maintain the security of your personal information once it is under our control, we cannot guarantee the security of your enrolment information during transmission to us.